Contact channels
Sending a message from the app
1
Open the form
Click Contact us in the bottom bar. The page is headed Contact Us and lists the channels above, followed by a Send a Message form.
2
Check your details
Username is filled from your account and cannot be edited. Email is prefilled and can be changed.
3
Write your message
Type up to 5,000 characters in Message. A counter shows your usage.
4
Send
Click Send Message. The button reads “Sending…” and then “Message Sent!”.
The form needs a signed-in account, because Username is required and filled from your profile. If you cannot sign in, use email or Discord instead.
What to include
- The transaction hash for any deposit or withdrawal question. Deposits and withdrawals are on Polygon and can be checked on Polygonscan.
- The market and window time for any settlement question. Every settled window has its own page reachable from the Past dropdown or your history.
Mis-sent deposits
Deposit USDC on the Polygon network only. The deposit modal warns: “Wrong tokens or networks may result in permanent loss.” There is no automated recovery. Contact support with the transaction hash as soon as possible.Restricted accounts
If updown flags an account for suspicious activity, an Account flagged notice appears:This account has been flagged for suspicious activity and is restricted from trading, deposits, and rewards. Your balance is not affected — you can still withdraw at any time. If you believe this is a mistake, contact us on Discord or at hello@thetalabs.gg and we’ll take a look.Withdrawals keep working for restricted accounts.