> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thetalabs.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach the updown team, and what happens with restricted accounts and mis-sent deposits.

## Contact channels

| Channel         | Where                                              |
| --------------- | -------------------------------------------------- |
| **In-app form** | Click **Contact us** in the bottom bar of the app. |
| **Email**       | [hello@thetalabs.gg](mailto:hello@thetalabs.gg)    |
| **X**           | [@thetalabsgg](https://x.com/thetalabsgg)          |
| **Discord**     | [Join the server](https://discord.gg/d9gfrYWSAu)   |

## Sending a message from the app

<Steps>
  <Step title="Open the form">
    Click **Contact us** in the bottom bar. The page is headed **Contact Us** and lists the channels above, followed by a **Send a Message** form.
  </Step>

  <Step title="Check your details">
    **Username** is filled from your account and cannot be edited. **Email** is prefilled and can be changed.
  </Step>

  <Step title="Write your message">
    Type up to **5,000 characters** in **Message**. A counter shows your usage.
  </Step>

  <Step title="Send">
    Click **Send Message**. The button reads "Sending…" and then "Message Sent!".
  </Step>
</Steps>

<Note>
  The form needs a signed-in account, because **Username** is required and filled from your profile. If you cannot sign in, use email or Discord instead.
</Note>

## What to include

* The **transaction hash** for any deposit or withdrawal question. Deposits and withdrawals are on Polygon and can be checked on Polygonscan.
* The **market and window time** for any settlement question. Every settled window has its own page reachable from the **Past** dropdown or your history.

## Mis-sent deposits

Deposit **USDC on the Polygon network only**. The deposit modal warns: "Wrong tokens or networks may result in permanent loss." There is no automated recovery. Contact support with the transaction hash as soon as possible.

## Restricted accounts

If updown flags an account for suspicious activity, an **Account flagged** notice appears:

> This account has been flagged for suspicious activity and is restricted from trading, deposits, and rewards. Your balance is not affected — you can still withdraw at any time. If you believe this is a mistake, contact us on Discord or at [hello@thetalabs.gg](mailto:hello@thetalabs.gg) and we'll take a look.

Withdrawals keep working for restricted accounts.

## Service status

The bottom bar shows an **Online** / **Offline** dot that reflects whether the app can reach its servers. There is no separate status page.